Privacy policy

Privacy Policy (Datenschutzerklärung)
Last updated: 4 June 2026

DISTRIKT AUDIO operates this shop and website, including all related information, content, features, tools, products, and services, in order to provide you as a customer with a personalised shopping experience (the "Services"). DISTRIKT AUDIO is powered by Shopify, which enables us to provide these Services.
This Privacy Policy describes how we collect, use, and disclose personal data when you use our Services or interact with us.
In the event of a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the processing of personal data.

1. Data Controller (Verantwortlicher)

DISTRIKT AUDIO
Kerstingsstr. 41
30173 Hannover
Germany
Email: info@distriktaudio.com

For the purposes of data protection laws, we are the data controller of your personal data.

2. Personal Data We Collect

"Personal data" means any information that identifies you or makes you identifiable.
We may collect the following data:

  • Contact data: name, address, phone number, email address

  • Financial data: payment information (e.g. credit card, PayPal)

  • Account data: username, password, settings

  • Transaction data: orders, cart, purchases, returns

  • Communication data: support requests, emails

  • Device data: IP address, browser type, device type

  • Usage data: interactions with the website

3. How We Collect Data

We collect data:

  • Directly from you (e.g. when placing an order or contacting us)

  • Automatically (cookies and tracking technologies — only with your prior consent via our cookie banner)

  • Through service providers (e.g. payment processors, Shopify)

  • From partners and third parties

4. Purpose of Data Processing

We use your data for:

  • Service provision

  • Order processing

  • Payment processing

  • Shipping & returns

  • Customer accounts

  • Marketing & communication

  • Newsletters (only with consent)

  • Personalised advertising (only with consent)

  • Security & fraud prevention

  • Protection against misuse

  • Payment verification

  • Legal obligations

  • Tax compliance

  • Statutory retention requirements

5. Legal Basis for Processing

Processing is carried out in accordance with Article 6 GDPR:

  • Art. 6(1)(b) GDPR — Contract performance (e.g. orders, payment processing)

  • Art. 6(1)(a) GDPR — Consent (e.g. newsletters, personalised advertising, tracking cookies)

  • Art. 6(1)(f) GDPR — Legitimate interests (e.g. analytics, security, fraud prevention)

  • Art. 6(1)(c) GDPR — Legal obligation (e.g. tax compliance, statutory retention)

Cookie Consent (TTDSG):
For the storage of cookies or access to information stored on your device (e.g. device identifiers), we require your consent according to Section 25(1) of the German Telecommunications Act (TTDSG). You can manage your cookie preferences via our cookie banner. Consent can be withdrawn at any time.

6. Data Sharing

We only share data when necessary:

  • Shopify (hosting & e-commerce platform)

  • Payment providers (e.g. PayPal, Stripe)

  • Shipping providers

  • IT and marketing service providers

Your data is never sold.

7. Shopify

Our website is hosted on Shopify. Shopify processes data to provide and improve the Services. Shopify may transfer data to the USA based on EU Standard Contractual Clauses.
More information: https://privacy.shopify.com/en

8. Social Media & Advertising (Social Media & Werbung)

We use social media and advertising to reach customers.

Facebook Pixel and Facebook Ads (Meta Technologies):
We use the Facebook Pixel from Meta Technologies limited for advertising and analytics purposes. The Pixel enables tracking of user actions after clicking on a Facebook advertisement (e.g. purchases, page visits). This data is used for ad targeting, optimization, and performance measurement.

We use the maximum data collection and sharing with Facebook that Shopify allows under its Facebook Ads integration. This includes sharing relevant customer and transaction data (such as contact details, order information, and device data).

Legal basis: Data processing for Facebook Pixel and Facebook Ads occurs only with your prior consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. You can give or withdraw consent via our cookie banner at any time.

Deactivation for Non-Facebook Users:
You can deactivate the Remarketing function "Custom Audiences" here:
https://www.facebook.com/ads/preferences/?entry_product=ad_home_screen

Personalized Ad Settings:

Automated Decision-Making and Profiling:
Facebook may use your data for automated decision-making and profiling for advertising purposes. This is done by Facebook, not by us. You have rights regarding automated decision-making under Art. 22 GDPR.

9. Anonymous Data

We may use anonymised data for:

  • Analysis of purchasing behaviour

  • Marketing optimisation

  • Product development

This data cannot be traced back to you.

10. International Data Transfers

Data may be processed outside the EU (e.g. USA by Shopify, Facebook). In such cases, we rely on:

  • EU Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the European Commission (if applicable)

You can request information about the specific transfer mechanisms from us.

11. Data Retention (Datenspeicherung)

We retain personal data only as long as necessary for:

  • Contract performance: Until contract completion plus statutory warranty period (typically 3–4 years)

  • Legal obligations (tax/accounting): 10 years according to German Commercial Code (HGB) and Tax Code (AO)

  • Legitimate business interests: Until withdrawal of consent or objection, typically up to 3 years after last contact

  • Account data: Until account deletion by you

After these periods, data is deleted or anonymised unless statutory retention requirements apply.

12. Security

We implement appropriate technical and organisational measures to protect your data (e.g. SSL encryption, access controls). However, no system can guarantee 100% security.

13. Your Rights (Ihre Rechte)

You have the following rights under GDPR:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object (Art. 21 GDPR)

  • Right to withdraw consent at any time (without affecting prior processing)

  • Right not to be subject to automated decision-making (Art. 22 GDPR)

To exercise your rights, contact us at info@distriktaudio.com.

14. Complaints (Widerspruch & Beschwerde)

You have the right to lodge a complaint with a supervisory authority.
In Germany, for our location (Lower Saxony):
Der Landesbeauftragte für Datenschutz und Informationsfreiheit Niedersachsen
Postfach 5961
30058 Hannover
Germany
Email: info@ldi.niedersachsen.de
Website: https://www.ldi.niedersachsen.de

15. Children

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect data from children.

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page with an updated "Last updated" date.

17. Contact

For questions or to exercise your rights:
Email: info@distriktaudio.com
Address: Kerstingsstr. 41, 30173 Hannover, Germany